Our Leadership Makes all the Difference

Maintaining Connection and Intentional Leadership in a Virtual Environment

We keep hearing over and over how the world has forever been changed and will now operate under a new sense of normal (which we all hope will arrive soon).  I am beginning to see one of these new “normal’s” lived out as we lead our communities.

I have always said and firmly believe that everything rises and falls with leadership.  I am finding this mantra to be more true every day at SilverPoint Senior Living.  As a relatively new and growing company, I am incredibly thankful that a small team of executive level leaders who believed in our mission have joined me on this journey. 

 A few short months ago, we led our communities in the former “normal” way with regular site visits to help support the local community leadership and lead them toward success. 

However, due to the Coronavirus restrictions we have put in place, these site visits have been restricted in order to protect the health and safety of our residents and staff from any additional exposure. 

As a result, a new “normal” of virtual leadership has now emerged.  Our Executive Team is now leading our communities from a distance, but I believe that it had become much more intentional. 

I have had a front row seat to watch as Debi Akeroyd, our VP of People and Operations, has diligently and intentionally led our communities through multiple weekly virtual meetings to keep them updated and supported to successfully handle this crisis.   I have seen the results of Kelly Schwennesen, our VP of Sales and Marketing, coaching and instructing our Community Relations Directors and Executive Directors on how to conduct an effective virtual tour so that a family can see what a great and safe place a SilverPoint community can be for their loved one to move in to.  I have also seen the tedious work Travis Wommack, our CFO has put in trying to roll out a new operations software system that was in the works long before the virus hit, but still has to be rolled out and train the teams on how to use it effectively.

Leading virtual teams may be our new normal for a while as our communities are still restricting visitors for the foreseeable future. 

I have learned through this experience that leading virtually takes an immense amount of trust, clarity, and empowerment.  The SilverPoint Team has exhibited all of these traits with incredible grace and have ensured that our teams feel supported, encouraged, and well equipped to face each day with confidence.

I mentioned last week that these pandemic has been a crash course in herding cats.  I am extremely thankful and amazed at the team of cat herders that lead SilverPoint every day!  All of our communities are thriving in the midst of this new normal; and I would be remiss if I did not thank and applaud the tireless work of my great team of leaders that help make SilverPoint such a great company and a great place for our residents to call home.

We are so proud of the team, the residents and families in their contributions to keeping our communities safe and healthy. We can confirm again that as of 2:00PM, May 29th, 2020, we continue to have no know cases of COVID-19 at any of our communities.

-Shawn Corzine
CEO SilverPoint Seniors